COVID-19, you and us

Updated: Jul 31, 2020

There is no need to panic.

Essential services aren’t going to stop, our nation’s food security is good and we make toilet paper in South Australia.

Here at Gawler Veterinary Services our established hygiene policies entail mandatory hand-washing and disinfection after each consult/appointment.

Clinic and consult rooms are cleaned with a total spectrum disinfectant that is confirmed to kill the COVID-19 virus.

We will be maintaining our high standards of hygiene and cleanliness, and, where required, we will not hesitate to implement further measures to ensure you, our clients, are kept safe.

Waiting in the car?

In the current environment, when you arrive at one of our clinics for an appointment you may feel more comfortable waiting in your car rather than the waiting room.

If you have a consultation or appointment booked and would rather wait in your car, simply give us a call from your mobile when you arrive.

When the vet is ready to see your pet, one of our staff will come out to the car park to let you know.

Doing this will help the national campaign of “social distancing” and so contribute to protecting both our clients and our staff.

Regular Medications

If your pet is on regular medications that will need to be filled, we can help with that too.

We’re determined to work with any and all of our clients to help you and your pets through the next few months with as little stress as possible.

If you find your pet is coming close to the end of their regular medications, please contact us.

We can organise to make sure the supplies are in, and organise an appropriate way for the medications to make it to you.

The important thing from your perspective is just to let us know early, then we’ll do everything we can to ensure that the medications your pet needs are in stock and available for pick-up and/or delivery.

Please remember that at this stage there are no shortages of veterinary medications, there is no need to panic buy or stock up. Just give us a call and we’ll work together to ensure you and your pet have got the medicines you need.

I'm in Isolation and I need a vet, what can I do?

We can help.

If you are in isolation or quarantine and your pet needs a vet, please give us a call. We will work with you on a case by case basis to ensure your pet gets the treatment they need.

Due to understandable health and safety restrictions, we would not be able to visit your pet at home, but with our high standards of hygiene and stringent disinfection procedures we feel confident in minimising any chance of infection via your pet if they were required to present at the clinic.

With options including phone appointments or video links, we will work with each of you on a case by case basis to make sure that your pet doesn’t miss out on crucial health care during times of quarantine or self-imposed isolation.

Stay calm, stay safe, and if you have any concerns about your pets' health, don't hesitate to give us a call.

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